Improved after- sales service: the case of MPF

25 October 2016 by vsalaris

MPF success story

MPF has improved task management and optimized profitability thanks to and vertical solutions developed by SIT.

Edited by Marketing Department

MPF SpA company operates since 1984 in the Office Automation and Information Technology sectors; it is also HP Partner First Platinum, as well as an established dealer in the Canon Business Center network.

MPF relies on ERP and on the customization of the Platinum Partner SIT to suit its needs: increase profitability, monitor the company's operating costs and manage maintenance on the machines. SIT has indeed integrated the ERP with specific customizations and vertical solutions Assistance Net and Assistance Web, for the complete management of After Sales and Rentals, contracts, calls, technical operations and planning.

Thanks to this perfect integration of specific solutions and base ERP, MPF has been equipped with a complete system for the management of rental, call / ticket, automated invoicing of contracts and operations, personnel, purchase documents and movements of stock. In 2016 SIT has also developed the App Technical Operations, that allows MPF to automate the technical management and technical assistance from Mobile, managing the data both on-line and off-line.

Thus, thanks to a single solution, integratedto the ERP, technicians can close the action, see the activities to be carried out, download materials, timing and make the client digitally sign at the end of intervention. All this results into a number of important advantages in terms of administration: lightening the workload of the back office, reducing the margin of error and updating data in real time via the mobile.

Thanks to and vertical solutions developed by SIT, MPF has found the ideal, simple and complete solution to meet its business needs ... But that's not all!

Please visit the section dedicated to Success Stories, to find out some of the companies that have achieved success in various sectors thanks to

Food information: new regulation in 2016

16 November 2015 by vsalaris

Food production

In 2016 it will be mandatory to apply the EU Regulation about the provision of food information. A vertical solution helps you to comply with regulations.

Edited by Marketing Department

From 2016 come into force new European rules that make the information on foods label more transparent. The EU Directive No. 1169/2011 requires that each food should carry nutrition labeling clearly visible to the consumer. It is also established that the technical data sheet must be presented to the control authorities, should they request it.

Furthermore, according to European regulations all companies must have the technical details of each element and the nutritional values will be expressed per 100 g / ml of the product, with reference also to individual portions and with the possibility to indicate daily or indicative recommended percentages.

The technical details, in addition to the information on the nutrition label, will bring the table of food allergens (specifying which are present, contaminated or absent), the storage conditions of the product, the number of individual units contained in a package, the package description, the type of packaging and the date of minimum durability.

To meet these needs, S.I.T., Microarea Platinum Partner, developed the vertical Food Managing. Food Managing uses the whole infrastructure of the ERP and allows you to "build" the food label by collecting and systematising all the necessary information (product name, ingredients, net weight, the expiration date of the food, the name and the headquarters of the producer), managing even the label printing.

By integrating Food Managing with you can now manage all processes, from production to sale of food products, through batch tracking and management of the product sheet.

Food Managing is a unique vertical that uses the potential of your ERP software to satisfy all the requests in the European legislation. The solution of S.I.T. suits for any size of European companies that produce and / or commercialize food products of any kind.

To examine all the information about the product, please visit the Food Managing page in the section " ecosystem".

Mago in Vending Sector

21 May 2015 by vsalaris

Mago Vending

The vertical solution for developed by Sabicom and designed for vending machines was greatly appreciated at the Vending Industry Exhibition. 

Edited by Marketing Department

Mago Vending is the vertical solution created by Sabicom, Zucchetti and Microarea Partner, to manage all the needs of the vending industry. Sabicom vertical solution provides simple yet highly innovative answers to the real needs of your company.

Mago Vending is an easy and intuitive software, able to facilitate the entire operations flow: a simple graphical interface provides you with a "glance" on clients and the machines in charge. In this way you always have under control the most important data and can quickly get any kind of information.

Sabicom vertical is perfectly integrated to and is able to automate management: you can accurately control in a few clicks costs and revenues, optimizing sales and maximizing profits. Mago Vending allows you it to import data from each machine, reading the files directly from the most widespread sales systems software and recording fees automatically. With Mago Vending you can manage your warehouse, plan maintenance and visits, control and trace collections...saving time and resources at the same time. You have at your disposal statistics on revenues, sales, operators; you can compute profit margins and send accounting data directly to your accountant.

Furthermore, the vertical solution for has been very successful in Venditalia, the Vending Exhibition, also for the possibility to adopt only the modules your company really needs. With Mago Vending, Sabicom offers a modular and cost effective solution to add more features as the company and its needs grow. Venditalia took place in Milan, May 3rd to 6th, and saw a big traffic at Sabicom stand, that was set up with a real Formula 1 to emphasize the connection with innovation and advanced technology! That was the perfect chance to launch Sabicom vertical solution, presenting Mago Vending to a vast and specialized public thanks to demos and presentations and receiving considerable interest in the Italian and foreign market, especially, but not only, among users.

Mago Vending confirms to be the integrated solution designed to provide effective responses to managers who want to make their work more efficient, thanks to a simple, yet highly accurate, control of cost and revenue.

Credits are under control thanks to xCreditiNet for

14 November 2013 by vsalaris


Alterbit provides an effective answer to all debt collection needs.

Edited by Marketing Department

Alterbit (Microarea Platinum Partner) conceived and developed xCreditiNet for, the vertical solution created to properly manage activities related to credit recovery. xCreditiNet meets the needs of all Companies requiring accurate and detailed analysis and planning, concerning credit recovery.

Alterbit solution provides users with simple and intuitive monitoring. xCreditiNet specific graphical interface allows you to quickly visualize activities to be carried out, those already performed and the future ones.

Not only xCreditiNet reports allow you to list and customize standard actions according to the customer, but also allow the operator to examine in detail the job done, indexing data and sorting activities by operator, customer and period. Just by setting your chosen parameters, you can also get custom prints in order to track activity basing on your own preferences. Starting from these data it is possible to analyze information throughout customized procedures and statistics.

Activities customization ability is one of Alterbit vertical solution’s major prerogatives. On one hand, set up actions are performed in chronological order (respecting the business parameters initially defined), on the other hand you can always define specific recovery procedures for each customer, different from the standard ones.

Streamlined and customizable debt collection management  provided by xCreditiNet is complemented by benefits coming from the total integration between the vertical solution and Advanced reporting is indeed using Woorm resources (being Woorm the same report generator). The constant dialogue between xCreditiNet and allows you to block a client, in the event that a new debt collection tab related to him is opened, or unblock him in the opposite case, when an old sheet is closed.

Alterbit solution is able to manage in a simple and automatic way also the reminders that have to be sent to customers, this being an activity prone to delays or oversights. xCreditiNet allows you instead to automatically send dunning letters via fax and e-mail with updated ticklers, cutting down time, resources and mistakes usually affecting this delicate step in debt collection. Alterbit solution also provides you different preset solicits templates in addition to an overdue interest calculating system. The system also takes in account different interest rates over the course of days.

More utilities allow you to coordinate relevant factors such as: tabs massive upgrade, operator assignment changes, report execution and analysis about  company overdue, undone activities history setting, client individual customizations. Thanks to xCreditiNet the operator can log everything, quickly displaying debt collection activities (both the already done and the ones to be carried out); the list can be exported in Microsoft Excel.

Administration can in turn always check out all the activities carried out by operators, thanks to a set of reports. They allow you to filter the information by period, customer and operator, or, more simply, to  list the actions performed per operator.  Thanks to advanced task management you can even compare individual operator activities in different periods.

With its immediacy, customizability and accessibility the vertical solution xCreditiNet is an ideal resource in order to manage all the debt collection activities.

Please learn more about Alterbit solution by visiting the product page.

Venban.Pack refines cash sales

5 October 2013 by vsalaris


Completeness, efficacy and flexibility combine with the simple use of Venban.Pack for

Edited by Marketing Department

Venban.Pack for is the vertical solution created by Package Azienda (Microarea Platinum Partner), specifically designed to meet both technical and commercial selling needs, and those of related activities.

Venban.Pack points to any business that carries out cash sale on single workstation or network. The Microarea Platinum Partner solution allows managing the sales activity within branches networks, individual shops and wholesalers, up to cash & carry.

Several types of companies are already using the vertical solution in order to manage retail: computer stores, hardware stores, bookstores, clothing, supermarket, sanitary ware, paint, perfume chains, water-heating systems, furniture, jewelry, food, leather, and many more. In particular, VenBan.Pack provides specific functions related to perfume shops  (stores and networks) and jewelries management.

This wide spread is due to the extreme flexibility of VenBan.Pack, which allows managing different commodities sectors, specialized for types and activities. The vertical  can be profiled with the specific needs of the sector, and works both in single and multi-user mode. VenBan.Pack is available both offline and online for installations on sales networks. In the on-line case, the head office is updated in real time about the work performed in the individual stores.

The vertical solution allows the store to combine the advantages of inventory management to those of a fast and efficient sales system. Thanks to effective search tools and the reading barcode function, you can search according to the supplier or to the sale value bar-code, this last being created by the user. VenBan.Pack allows you to issue the receipt or record receipts and invoices, helping cashier work.

You can also compile and print quotes through bar code readers or Wi-Fi Rfid handheld devices. The loyalty card module allows you to detect the sales flow per customer / quantity and value, ensuring a continuous sales and inventory trend monitoring. VenBan.Pack is a great support in technical sales , where the desk clerk must be able to explain to the customer the items features that require specific knowledge. In this way the operator is able to independently manage the sale, from quotation up to delivery . The vertical effectiveness is also evident in promotions, sales and cashiers interchanges management. All of those factors are completely customizable.

The vertical is fully integrated with all versions. VenBan.Pack exchanges data with and takes advantage from Woorm ( report generator), in order to create analysis and reports about sales, stores / branches, products, assortments, returns, promotions, profitability and much more. VenBan.Pack fits perfectly into the management cycle, from order to cash closure, from single shop inventory management, up to the request of minimum items stock.  The orders placed in are imported in the VenBan.Pack procedure, which controls their regular reception, verifies their compliance, and makes the orders available for sale through sales slip, delivery note, invoice or receipt.

Package Azienda solution is available in two versions: SHOP, with branch and shops option, and TECNICK, with images and documentation option (with and without EasyAttachment, the document filing system integrated in

Despite its completeness, VenBan.Pack proves to be easy to use, thanks to the touch screen and the customizable templates. One of the vertical’s greatest values is its modularity: the package can be configured on customer needs and customized for each company. The commercial packages provide the basic setup with one workstation, and the possibility to expand, following the company's growth or the modules list implementation.

VenBan.Pack modules and functionalities are many and flexible: sizes and colors, calendar, promotions, stock enhancement, restocking, document management, stocks, inventories, etc..

For a complete overview please visit the product page, where you can find all the details of vertical proposed by Package Azienda.

Atium for the innovation in after sales activities

16 September 2013 by vsalaris


Atium is an innovative  vertical solution proposed by IGP Software. The vertical is designed to manage every kind of technical assistance, maintenance and after-sale issue... even when you're out of office!

Edit by Marketing Department

Thanks to Atium, the vertical solution for, IGP Software (Microarea ISV Partner) has achieved the goal of providing a complete and full-scale functional coverage to all companies operating in the after sales sector.

The vertical Atium meets the needs of a very wide range of operating conditions and market sectors thanks to its high flexibility in parameterization and configuration.

The innovative product, made in IGP Software, easily satisfy the most diverse requirements, addressing all types of companies. The solution addresses those companies receiving calls and requests for assistance (and must hence coordinate the activities of the technicians, in office and in transfers), companies dealing with differentiated contracts hedging (e.g. prepaid, on commission, variable cost ...) and the related automatic billing, renewals and cancellations. Atium is a perfect  solution also for enterprises providing products with simple or articulated warranty coverage levels (also when such guarantees are different from the producer’s ones). Atium targets companies that manage serial numbers (even with parent-child dependencies and / or with association to head offices, factories, original manufacturer's serial number etc...) or to companies having a multi-serial and multi-contract management, intended to meet complex sectors’ operational needs (such as fire prevention systems, security etc. ...).  Yet there is more: Atium proves to be the ideal solution for maintenance companies  that operate by scheduling  activities, according to complex cycles, to technicians qualifications and / or that need  to optimize transfers.  Atium addresses also to companies that have to plan and report via the web about transferring  technicians activities, and to the ones that bill individual invoices collecting lines from delivery notes, contracts, interventions etc.

In addition to its extreme flexibility, Atium vertical solution for has a modular structure (in other words: you can are free to purchase only what you really need!) and is designed to be extremely versatile, but easy to use at the same time. Thanks to development platform (the same of you can take advantage of the integration with current functions, in order to minimize data allocation and to speed up new users’ learning abilities.

There's more: if your business strongly needs a web service to help you planning, monitoring and reporting on activities while you’re in transfer, then Atium web is definitely great news! The web platform is highly customizable and allows you to create checklists, prints, reports and other customized web templates, in no time and according to your operating requirements. All this is possible directly in the browser thanks to the integrated development environment!

If you’re maintaining your own (or third parties’) technological systems, providing a Customer Care service for in-house manufactured products, managing a service / repair shop, or installing any type of fixed or mobile equipment, Atium helps you to automate and simplify your business management, while providing you a crucial competitive edge in customers list management.

Find out even more about Atium, the vertical solution for, by visiting the product page on Microarea website.

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