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LM Alimentare is a company focused on the merchandising of prime materials and semi-finished products for the planning and pastry. The company, over the years, extended its operating area also in further market sectors, these being the ice-cream making industry and supply of goods to bars. The wide range of products, and the effort set forth in constantly improving the service, make LM Alimentare a key player in the catering industry.
The goal of LM Alimentare is to optimize the sales cycle and increase customer satisfaction.
The result is achieved by relying on the power and versatility of Mago.net; this important goal is the result of the synergy between the consulting offered by Gold Partner Debuggers Srl and the Mobile Office solution by Proximo (ISV Microarea Partner).
Thanks to Mago.net and Mobile Office, the management costs decrease significantly. In particular, thanks to the Proximo solution, the orders are recorded also without needing to be necessarily connected to the internet. The sending of the orders to the company headquarters is controlled by Mobile Office to ensure top safety in data transmission.
A further advantage provided by the solution integrated by Mago.net and Mobile Office is the speed with which the solution is “absorbed” by the operators. A training session lasting a couple of hours allows the agent to be totally independent and able to check the customer account statement of the client, as well plan the agenda according to the appointments list, and last but not least, create the automatic re-assortment of goods hence speeding up the orders registration. The start-up also takes very little time: Mago.net is operative after only one month, and within two months the same is true for Mobile Office.
The safety of the data is ensured by the settings that LM Alimentare decided to apply. The agents can visualize only their assigned clients, and cannot change the sales price, but only act on the predefined discount ranges.
Customizing: another strong point of the system! The order’s detail view is tailored for LM Alimentare, entering for each discount range the relating commission rate.
Here is the daily company process: by 2.00 pm the agents send the orders to the company HQ, where precise control reports (created by Woorm, the reporting system integrated with Mago.net) allow validating the orders and passing them on to the warehouse for their preparation. The shipment operators prepare the picking lists, which will then activate the creation of the delivery notes. The following morning the orders are ready to be delivered.
From the customer's order to the actual order's delivery in approximately 24 hours!...Mission completed!
In few hours LM Alimentare receives, validates, prepares and is ready to deliver an average of 100 client orders each day, this thanks to a flexible, powerful and simple to use tool, hence enjoying all the benefits and advantages made available by the synergy of Mago.net and Mobile Office.
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