The aim of the service is to create a patrimony by means of optimising the relations with the Clients who, considered in their INDIVIDUALITY and not as a group, must feel like the "subject" within a personalised relationship.
The End User:
- Know-how of end user - understanding / trust (aptitude, behaviour, competence).
- Understand the degree of satisfaction of the End User.
- Exchange process aimed at the resolution of problems: analysis / satisfaction of requirements (reciprocal transfer of information / data, opinions, advice). These results constitute the basis to assess the interventions of our product / service.
- Cancellation management - activity to be able to validate such a decision
- End user win-back management - Dialogue with End User to understand such a request (identification of problem). Attempt to win back the satisfaction of the End user.
Microarea Partners
- Implement Client Portfolio by means of telephone contact
- Identify Authorised Reseller for management of the contacts
The service is characterised by: courtesy, support, availability, security, reliability, punctuality and accuracy of information given.