Specific teams provide the Technical Support service for the Microarea solutions:
Support on Mago.net products
The Technical Support, reserved to our Partners, ensures prompt replies to all the technical needs encountered by our Partners during their daily work with the End Users.
Support to Developers
Microarea supports the Partner on using its TaskBuilder.Net for the development of customised and/or vertical solutions.
Consultancy
Microarea now provides the Microarea Project Consulting service, in order to support the Partner throughout the analysis and development of top customised solutions, the latter aimed towards fully addressing the End User’s specific needs and requests.
Access to the service
The service can be delivered in different ways: by phone, e-mail, Skype etc. thus allowing the Client free choice amongst the various tools available.
Microarea Private Area
The Partner, thanks to the Private Area, can access the information at any moment in time and from any place whatsoever, to perform the following tasks:
- Insert requests for technical assistance and verify their progress
- Consult the knowledge database
- Download Support: to download the products and updates
- Consult documentation useful to perform their work.
- Consult the FAQs, submit improvement requests, and track the status of projects under development.